Terms and Conditions
for On-Site Training Courses offered by
Therapy Training School

Version 05.08.2022

1. Agreement to terms and conditions

All bookings are made via the Therapy Training School (TTS) website where each applicant is required to state that they have read, understood and agreed to the following terms and conditions (inc. contra-indications) before being able to complete a booking for any of our courses. As/when these terms and conditions are updated or amended any previous students, will be requested to read and agree to them again before further bookings are confirmed. All students who are ‘in process’ with training, will also be required to agree to the updated terms and conditions before being able to proceed with their practical training session(s). 

2. Group courses

Unless otherwise stated, group courses are open to both genders (women & men). Learning massage requires direct physical contact with others and necessitates the removal of various items of clothing. Any student who does not wish to work with a person of the opposite gender (for any reason) is NOT suitable for class training and MUST choose either a ‘women only’ course or arrange solo (or bespoke) training. NB: We do not presently offer 'male only' courses. 

3. ‘Women only’ courses and the option for 'male only' tuition

In the interests of embracing equality and diversity Therapy Training School now offers ‘women only’ courses in Swedish full body massage and Indian head massage. The teachers for these courses are female and these courses are open to females only. Any male student who does not want to work with female students should book solo tuition or request to arrange a bespoke course (with other male friends or colleagues) as there are no ‘male only’ course dates. Please note that, although Therapy Training School presently employs a small number of male teachers, the larger proportion, by far, are female teachers. If any male student would like to train with a male teacher then they should call our administration office for the most recent information regarding availability of male teachers in specific areas of the UK.

4. Solo (and bespoke) courses

Bespoke courses can sometimes allow for minor variations in some aspects of training, but unless these are agreed prior to booking, the training structure and content would be the same as for a group course.

Solo HOLISTIC training requires the student to bring a massage model with them on the training day(s). The student is also required to receive the complete therapy and/or massage routine, as demonstrated upon them by the teacher. On bespoke courses (with 2 or more students) students will work upon each other.

Solo BEAUTY training may not require a model and the student will not always be required to experience the therapy directly upon themselves.

Students are required to check with administration to find out if they do or do not need to bring a model and if they are required to receive the therapy/treatment during their training course.

5. Reasonable expectations

a. Therapy Training School has the reasonable expectation that all students are aware of the requirements of giving and receiving the techniques of the therapy they wish to learn. For some courses (but not all) there are tutorial video clips available on the TTS You Tube Chanel where applicants can view the practical techniques that they will be required to practice upon fellow students and also receive themselves. It is the responsibility of each applicant to find out what will be expected of them before booking on any course. If unsure of the course practical techniques, applicants are expected to review the course information at the TTS website and also conduct additional research on-line for themselves. The Therapy Training School Administration team will be happy to discuss this with applicants prior to booking.

b. Each student is required to bring to the course all of the specified items required for each course. These items are listed in the course detail section within the student area of the website, under the title ‘How to prepare and what to bring’. If a student forgets to bring any item, or brings an item which is not suitable, not clean or not in good enough condition, then the teacher may be able to provide a spare for use during the course. In this event a small fee per item is chargeable for this service and should be paid, in cash to the teacher directly, on the day of the course.

c. Each student who books on a training course agrees to present themselves in a fit state to receive and deliver all of the practical techniques of the course (as specified in the training manual), requiring no special consideration or omissions for reasons of physical infirmity, incapacity, hyper-sensitivity, disability, dysfunction or even disinclination to perform any of the required procedures.

d. All students attending a practical course in full body massage are required to wear underwear for receiving massage.

e. Each student is requested to offer feedback to their fellow students in order to prove personal understanding of each technique and to help maximise the learning potential of all fellow student. We expect this interaction to be polite, friendly and constructive.

f. Although friendly interaction with the teacher and fellow students is expected and required, we expect all students to give their full attention to the processes of tuition at all times, without distracting themselves, or others, with unrelated discussions during tuition time.

g. Students are always expected to give their undivided attention to both the teacher and the course training. Students should not take excessive numbers of comfort breaks, and should NOT use mobile phones or other devices to make calls, check for messages or engage with social media, during tuition times.

6. License to practice therapy

Some London boroughs require therapists to have a license and specific qualifications (ie: VTCT, NVQ or Level 3). It is each student’s responsibility to check if a short course, offering a Diploma, will meet the requirements of their local council or any employer that they wish to work for. This must be done before booking on a training course because refunds are not available to any student who has commenced or completed a course, who then decides that it does not meet with their requirements.

7. Payment options for course fees

a. Course fees can be paid via PayPal (even if you do not have a PayPal account) or by phone with a debit or credit card, or by direct bank transfer.

b. Courses are paid in two instalment The first payment covers course administration, customer support, online health-check, course documentation, aftercare support and includes the £25.00 non-refundable booking fee which secures a place on the course. The second payment covers the cost of the PDF course manual, the online theory test, the practical session/s and the printed diploma. The second instalment payment is required no less than 14 days before the course date.

c. If second instalment payments are not made by 14 days before a course date Therapy Training School reserves the right to cancel the course with no option for a refund.

8. Cancellation (or rescheduling) of a training course by the student

a. In accordance with The Consumer Protection (Distance Selling) Regulations 2000, you have a cooling off period in which you may cancel your course by giving notice to us in writing (ie: via email). Cancelling a course prior to accessing the manual and materials would mean that the course fees (minus the booking fee) would be refundable.

In the case of training courses and solo training this right expires once you have requested your course manual. Once a student has been given access to the course manual/materials the course fees cannot be reimbursed if the student cancels their course (for any reason).

b. Not showing up on the training day for any reason is subject to a 100% cancellation fee. In this situation, courses may not be rescheduled without cost.

c. Cancelling with less than 2 weeks’ notice, prior to the course date, is subject to a 100% cancellation fee. In this situation, courses may not be rescheduled without cost.

d. Cancelled courses (regardless of the period of notice) are not transferrable to other applicants or to other courses for the same student.

e. Rescheduling with 2 weeks’ notice (or more) prior to the course date is subject to a £25.00 admin fee. Alternative dates at the same venue, or another venue, will be offered to the student within a maximum of 6 months from the original course date.

f. Courses may only be rescheduled one time.

9. Cancellation (or rescheduling) of a training course by Therapy Training School

From time to time, there may not be enough bookings to allow a training day to proceed. (All holistic/massage courses and some beauty courses require a minimum of 2 students). If this is the case, the following conditions would apply:

a. Notice will be given (via e-mail, phone and text) at least 7 days before the training date.

b. Students would be given the opportunity to reschedule their training to the next available date at their chosen venue or to select another date and/or venue for their course.

c. If solo training is available at their chosen venue then the student may opt for their course to proceed as a solo course. A supplemental solo training fee will be required (except for Swedish massage where the course would be delivered on just one day) and students will be required to bring a massage model with them to the course. Some 2- day courses may be delivered on just 1 day if a student opts for solo training, however most 2-day course will remain 2-days if/when solo.

d. If there is no available date for rescheduling then students will be offered the opportunity to complete the training course via distance learning. Any difference in course fees will be re-imbursed.

e. If the distance learning option is not available then students will be fully reimbursed.

f. Therapy Training School reserves the right to cancel course training without refund for any students where some or all of the following apply:

  • Theory test remains uncompleted by the day before the course date (unless late submission previously agreed in writing with administration staff).
  • Student is repeatedly unresponsive to phone calls, texts and e-mails from TTS administration.
  • Student is unwilling to work with other students booked on the same course.
  • Student is unwilling to comply with health and safety requirements as detailed in the health check (see point 11: Health and Safety).

Please note: Because of the possibility that a course may not proceed as scheduled (and that passing any course cannot be guaranteed), all students are advised to not pay for the design or printing of marketing materials related to their delivery of the therapy, nor to book any clients in for a treatment, until they have passed their course and have received their diploma via post.

10. Cancellation of pre-booked travel and accommodation

As a result of unforeseen circumstances, (such as insufficient number of bookings or illness of teacher or other students) courses may be cancelled with little or no notice. For this reason we recommend to all students that bookings for travel and accommodation should be made with a late cancellation option. Therapy Training School cannot be held accountable for non-refundable expenses relating to accommodation or travel.

11. Health and Safety (including contra-indications and advisory conditions)

a. Therapy Training School reserves the right to withhold training (or to make specific requests in order to permit access to training) if any student has contra-indications or advisory conditions that would affect their own health and safety, or present a risk to others present at any training course. It is the responsibility of each student to check the contra-indications and advisory conditions before booking a course as fees cannot be re-imbursed after the student has accessed their training manual.

b. In the interests of health and safety, all students are required to complete an on-line ‘Health check’ form, so that we can assess each person’s suitability for training.

c. As part of the health check, all students must read, and ensure understanding of, the list of general contra-indications which apply to every training course, the additional, course-specific contra-indications and the advisory conditions. All students must confirm that they do not have any contra-indications (General or Course-specific) to training, unless these have been discussed with Therapy Training School and also pre-approved and supported by a GP’s letter if required. If any student has an advisory condition then this must be discussed with administration and ratified. This includes coming to an agreement regarding any required work-around that permits the student to participate with a training course or arranging supplemental fee payments in order to arrange solo training instead.

Please note: Some contra-indications (or advisory conditions) apply to group training only and the student might still be able to proceed with solo training. This must be discussed and agreed with the Therapy Training School Administration team before booking.

  • General contra-indications: These apply to all courses.
  • Course-specific contra-indications: These additionally apply to specific courses.
  • Advisory conditions: These can also apply, either generally or specifically, depending upon the condition and/or the course being undertaken.

d. If a student arrives at a training course with any previously-undisclosed contra-indication(s) or advisory condition(s) which cannot safely be worked around then they will not be permitted to participate in the training course. They will be requested to leave the course venue. In this instance a refund would not be available.

12. Visiting the venue before the training date(s)

Therapy Training School offers many types of training venue in the UK. Some of these venues are within a teacher’s home or private property. Whilst we understand that students may wish to familiarise themselves with the route to the venue we politely ask that students do not attempt to contact the teacher or visit the training venue before the course date as the teacher is likely to be engaged in other work or non-training-related activities.

13. On the day (or days) of training

a. It is the responsibility of each student to make sure that they know the route to the training venue and that they arrive in good time. Map and directions to all of our venues are available at our website. Access is granted to all venues 30 minutes before the start of training (start time is 10.00am) and students are politely requested to arrive at the venue with at least 15 minutes to spare before the course begins. In the event of arriving earlier than 9.30am students are politely requested to NOT attempt to enter the training venue, but to remain in their vehicle or seek refreshments in a nearby café or hotel. (If available, these are identified in the venue details at the student area of the website).

b. All Therapy Training School teachers are fully qualified and experienced beauty and/or holistic therapy practitioners as well as being highly experienced teachers and they are required to perform to the best of their ability on behalf of every student in their care. However, we do acknowledge that not every student has the ability to demonstrate competency in the techniques that they will be taught on the day (or days) of their practical training course. For this reason, we cannot guarantee that every student who attends a course will be able to pass the course.

c. If a student can demonstrate competency in all required practical techniques then they will pass their practical course and can be awarded a diploma (assuming successful completion of the theory test).

d. Any student who fails their practical course must call the administration team at head office, during normal working hours (10.00am – 3.00pm: Monday-to-Friday) to discuss their options. In all cases the student’s options will be offered to them after the teacher’s report has been submitted and reviewed by the Principal of Therapy Training School. In some, but not all situations, a student may be able to attend a future training course after paying a slightly reduced fee, in order to try once again to achieve a diploma qualification.

e. In order to be eligible to pass a course, a student must be prepared to attend for the full duration of the course and to give and receive all of the techniques required on the course practical session(s). Courses start at 10.00am and finish at 5.00pm. Please do not request to leave early or to omit any part of the practical coursework (unless previously discussed and agreed in writing prior to attending the course).

f. On all courses there will be a break for lunch which will be 45-60 minutes at the teacher’s discretion. The opportunity for having refreshments and also reflecting upon the activities of the morning is an important part of all courses, so please do not request a shorter break. The teacher also requires to rest and eat lunch. If leaving the training venue for lunch, students must return at the previously agreed time in order to fully participate with the activities of the afternoon.

g. Therapy Training School operates a policy of Zero Tolerance. Any student whose behaviour is judged by the teacher to be disruptive or offensive will be instructed to leave the class.

h. Therapy Training School has a wide selection of venue type These include: professional salons; hired room space within working salons or therapy practices; conference rooms within a hotel environment and even bespoke training rooms situated within, or adjacent to, a teacher’s home. We request that students show respect at all times to nearby residents and to any other people who are also using the space. We politely ask you to enter and leave the training venues quietly, to not leave your belongings in any public area and to conduct yourself respectfully when you are within any venue.

14. Late arrival

If, due to unforeseen circumstances you find that you may be arriving late for a course then you should contact the trainer IMMEDIATELY. You must make contact before 10.00am (the start time for the course). If you arrive any later than 30 minutes after the start time then you may not be able to fully participate with the course (though you may observe training in the morning and participate in the afternoon if practical). In order to achieve a qualification you may require to attend a future training date (for additional training) where a small discount may be available from the full course price. This is entirely at the discretion of Therapy Training School.

Lateness can often be avoided by checking the route to the venue well in advance and researching alternative routes if delays seem likely. Students are required to make themselves aware of any scheduled disruptions to road or rail transport and to make alternative arrangements as/if required, in order to ensure that they can arrive at the training venue in good time before the start of their course on each day.

Please note: If a student does not deliver all of the practical techniques stipulated in their training manual, they will not pass their practical training. Even if they have completed and passed the theory test, they will not be eligible to achieve a pass, nor be awarded a diploma.

15. Permissible use of training and training materials

Therapy Training School offers practitioner training courses to students to provide them with the skills for delivering therapy. Our courses are not intended to permit students to deliver training themselves. All course materials are intended for reference purposes when delivering therapy.

Unauthorised copying, distribution or other use of training materials is a serious breach of copyright.

Any person who is already a therapy trainer, or who plans to deliver training themselves in the therapy they have contracted to learn with Therapy Training School, is obligated to inform us of this information PRIOR to booking their course.

16. Copyright

All copyright and other intellectual copyrights of all printed or electronic training materials are owned by (or licensed by) Therapy Training School. Copying, adaptation or other use of all or any part of these materials without the express, written permission of Therapy Training School is prohibited. We have a strict policy of prosecuting any and all infringements.

17. Photographing and/or making sound or video recording (with cameras, smart- phone, tablet or any other recording device)

Students are NOT PERMITTED to record conversations or tutorial sessions or to take pictures or to film their teacher or their fellow students (or any techniques or procedures) on any courses.

18. Class photo (IF a class photo is taken by the teacher on courses and solo training)

Teachers are invited to take a group photo (also on solo training events) so that students are able to access a memento of their course. Any student who wishes to may opt out of participating in the photo, although anyone who agrees to have their photo taken is also agreeing that we may share this via our social media pages.

19. Guarantees

Therapy Training School guarantees to respond to all enquiries in a timely manner. Complaints procedure:

By phone: +44 (0)845 226 3132. In the first instance we cordially invite you to register any complaint verbally. In order to receive a response this must be followed up with an e-mail to the Principal.

Via e-mail: fao: Karen Hemmings, Principal:  complaints@therapytrainingschool.com