Terms and Conditions
for On-Site Training Courses offered by
Therapy Training School

Version 01.11.2017

1. Agreement to terms and conditions

All bookings are made via the Therapy Training School (TTS) website where each applicant is required to state that they have read, understood and agree to the following terms and conditions (inc. contra-indications) before being able to complete a booking for any of our courses. As/when these terms and conditions are updated or amended any previous students will be requested to read and agree to them again before further bookings are confirmed.

2. Group courses

Unless otherwise stated, group courses are open to both genders (women & men). Learning massage requires direct physical contact with others and necessitates the removal of various items of clothing. Any student who does not wish to work upon a person of the opposite gender (for any reason) is NOT suitable for class training and MUST choose either a ‘women only’ course or arrange solo (or bespoke) training.

3. ‘Women only’ courses

In the interests of embracing equality and diversity Therapy Training School now offers ‘women only’ courses in Swedish full body massage and Indian head massage. The teachers for these courses are female and these courses are open to females only. Any male who wishes to work with males only should book a solo or bespoke course with other male friends or colleagues as there are no ‘all-male’ courses. However, please note that at present, all TTS teachers are female.

4. Solo (and bespoke) courses

Bespoke courses can allow for variations in some aspects of training, but unless these are agreed prior to booking, the training structure and content would be the same as for a group course. Solo training requires the student to bring a massage model with them on the training day(s). The student will also be required to receive the complete therapy and/or massage routine, as demonstrated upon them by the teacher.

5. Reasonable expectations

a. Therapy Training School has the reasonable expectation that all students are aware of the requirements of giving and receiving the techniques of the therapy they wish to learn. In many cases there are tutorial video clips available on the TTS You Tube Chanel where applicants can view the practical techniques that they will be required to practice upon fellow students and also receive themselves. It is the responsibility of each applicant to find out what will be expected of them before booking on any course. If unsure of the course practical techniques, applicants are expected to review the course information at the TTS website and also conduct additional research on-line. The Therapy Training School Administration team will be happy to discuss this with applicants prior to booking.

b. Each student is required to bring to the course all of the specified items required for each course. These items are listed in the course detail within the student area of the website, titled ‘How to prepare and what to bring’. If a student forgets to bring any item, or brings an item which is not suitably clean nor in good enough condition, then the teacher may be able to provide a spare for use during the course. In this event a small fee per item is chargeable for this service, and should be paid to the teacher directly.

c. Each student who books on a training course agrees to present themselves in a fit state to receive and deliver massage, requiring no special consideration for physical infirmity, incapacity, hyper-sensitivity, disability, dysfunction or even disinclination to perform any of the required procedures.

d. All students attending a practical course in full body massage are required to wear underwear for receiving massage. Please do not ask to be massaged without underwear as this would be considered as an inappropriate request and may result in expulsion from the course.

e. Each student is requested to offer feedback to their fellow students in order to prove personal understanding of each technique and to help maximize the learning potential of all fellow students. We expect this interaction to be polite, friendly and constructive.

f. Although friendly interaction with the teacher and fellow students is expected and required, we expect all students to give their full attention to the processes of tuition at all times, without distracting themselves or others with unrelated discussions and ‘chit-chat’ during tuition times.

6. License to practice therapy

Some London boroughs require therapists to have a license and specific qualifications (ie: VTCT, NVQ or Level 3). It is each student’s responsibility to check if a short course, offering a Diploma, will meet the requirements of their local council or any employer that they wish to work for. This must be done before booking on a training course because refunds are not available to any student who has commenced or completed a course, who then decides that it does not meet with their requirements.

7. Payment options for course fees

a. Course fees can be paid via PayPal (even if you do not have a PayPal account) or by phone with a debit or credit card, or by direct bank transfer.

b. Courses can be paid in two equal instalments. The first 50% payment is a non-refundable deposit which will secure the booking and which gives access to the training manual and the on-line theory test. The second payment is required no less than 14 days before the course date.

c. If second instalment payments are not made by 14 days before a course date Therapy Training School reserves the right to cancel the course without the option for a refund.

d. Courses may be reserved with a non-transferable and non-refundable payment of £10.00 per course. Course reservations do not provide access to course materials. Course fee may then be paid in two equal payments or in one full payment (reservation fee is deducted from course fee). If an applicant opts to not proceed on any reserved course then the reservation fee is not transferable to another course and will not be refunded. Course reservations will be automatically cancelled if/when the payment is not made in full by 14 days prior to the start date of the course.

8. Cancellation (or rescheduling) of a training course by the student

a. Once a student has been given access to the course materials the course fees cannot be reimbursed if the student wishes to cancel their course.

b. Not showing up on the training day (for any reason) is subject to a 100% cancellation fee.

c. Rescheduling (or cancelling) with less than 2 weeks’ notice (prior to the course date) is subject to a 100% cancellation fee. In this situation, courses may not be rescheduled without cost. If the cancellation is due to illness and is supported by a verifiable GP letter, then booking a future course date may be possible, but would be subject to an administration fee. Please be aware that GP surgeries often charge up to £50.00 for the provision of a letter.

d. Please note that the above point refers to illness or accident relating directly to the student. It does not cover accident or illness related to another person (ie: friends or family members). Any person who is the sole carer for children or dependant adults must ensure that their responsibilities are adequately covered by another person on each day of the training course.

e. Rescheduling with 2 weeks’ notice (or more) prior to the course date is subject to a £25.00 admin fee. Alternative dates at the same, or another, venue will be offered to the student. If alternative dates are unsuitable the student may complete the course via home study (If/where available).

f. Cancelled courses (regardless of the period of notice) are not transferrable to other applicants or to other courses.

9. Cancellation (or rescheduling) of a training course by Therapy Training School

From time to time, there may not be sufficient bookings to allow a training day to proceed. (All massage courses require a minimum of 2 students). If this is the case, the following conditions would apply:

a. Notice will be given (via e-mail, phone and text) at least 7 days before the training date.

b. Students would be given the opportunity to reschedule their training to the next available date at their chosen venue or to select another date and/or venue for their course.

c. If solo training is available at their chosen venue then the student may opt for their course to proceed as a solo course. A supplemental solo training fee will be required (except for Swedish massage where the course would be delivered on just one day) and students will be required to bring a massage model with them to the course. Some 2-day courses may be delivered on just 1 day if a student opts for solo training, however most 2-day course will remain 2-days if/when solo.

d. If there is no available date for rescheduling then students will be offered the opportunity to complete the training course via distance learning. Any difference in course fees will be re-imbursed.

e. If the distance learning option is not available then students will be fully reimbursed.

f. Therapy Training School reserves the right to cancel course training without refund for any students where some of all of the following apply:

  • Theory test remains uncompleted by the day before the course date (unless late submission previously agreed in writing with administration staff).
  • Student is unresponsive to phone calls, texts and e-mails from TTS administration.
  • Student is unwilling to work with other students booked on the same course.
  • Student is unwilling to comply with health and safety requirements as detailed in the health check (see point 11: Health and Safety).

Please note: Because of the possibility that a course may not proceed as scheduled (and that passing any course cannot be guaranteed), all students are advised to not pay for the design or printing of marketing materials related to their delivery of the therapy, nor to book clients in for a treatment until they have passed their course and have received their diploma via post.

10. Cancellation of pre-booked travel and accommodation

As a result of unforeseen circumstances, (such as insufficient number of bookings, or illness of teacher or other students) courses may be cancelled with little or no notice. For this reason we recommend to all students that bookings for travel and accommodation should be made with a late cancellation option. Therapy Training School cannot be held accountable for non-refundable expenses relating to train, hotel or flight bookings.

11. Health and Safety (including contra-indications and advisory conditions) 

a. Therapy Training School reserves the right to withhold training (or to make specific requests in order to permit access to training) if any student has contra-indications or advisory conditions that would affect their own health and safety, or present a risk to others present at any training course. It is the responsibility of each student to check the contra-indications and advisory conditions before booking a course as fees cannot be re-imbursed after the student has downloaded their training manual.

b. In the interests of health and safety, all students are required to complete an on-line ‘Health check’ form, so that we can assess each person’s suitability for training.

c. As part of the health check, all students must read and understand the list of general contra-indications which apply to every training course, the additional and course-specific specific contra-indications and the advisory conditions. All students must confirm that they do not have any contra-indications to training (unless discussed with Therapy Training School and also pre-approved and supported by a GP’s letter).

  • General contra-indications: These apply to all courses.
  • Course-specific contra-indications: These additionally apply to specific courses.
  • Advisory conditions: These can additionally apply, either generally or specifically, depending upon the condition and/or the course being undertaken.

d. If a student arrives at a training course with any previously-undisclosed advisory conditions or contra-indications which cannot be safely worked around then they would not be permitted access to the training course. In this instance a refund would not be available. Please note: Some contra-indications (or advisory conditions) apply to group training only and the student might still be able to proceed with solo training. This must be discussed and agreed with the Therapy Training School Administration team before booking.

12. Visiting the venue before the training date(s)

Therapy Training School offers many types of training venues in the UK. Some of these venues are within a teacher’s home or private property. Whilst we understand that students may wish to familiarise themselves with the route to the venue we politely ask that students do not attempt to contact the teacher or visit the training venue before the course date as the teacher may be engaged in other work.

13. On the day (or days) of training

It is the responsibility of each student to make sure that they know the route to the training venue and that they arrive in good time. Map and directions to all of our venues are available at our website. Access is granted to all venues 30 minutes before the start of training (start time is 10.00am) and students are politely requested to arrive at the venue with at least 15 minutes to spare before the course begins. In the event of arriving earlier than 9.30am students are requested to seek refreshments in a nearby café or hotel. (If available, these are identified in the venue details at the student area of the website).

a. It is the responsibility of each student to make sure that they know the route to the training venue and that they arrive in good time. Map and directions to all of our venues are available at our website. Access is granted to all venues 30 minutes before the start of training (start time is 10.00am) and students are politely requested to arrive at the venue with at least 15 minutes to spare before the course begins. In the event of arriving earlier than 9.30am students are requested to seek refreshments in a nearby café or hotel. (If available, these are identified in the venue details at the student area of the website).

b. All Therapy Training School teachers are fully qualified and highly experienced teachers, required to perform to the best of their ability on behalf of every student in their care. However, we must acknowledge that not everyone has the ability to demonstrate competency in the techniques that they will be taught on the day (or days) of their practical training course. For this reason, we cannot guarantee a pass to every student who attends a course.

c. If a student can demonstrate competency in all required practical techniques then they will pass their practical course and can be awarded a diploma (assuming completion of the theory test beforehand).

d. Any student who fails their practical course must call the administration team at head office, during normal working hours (9.30am – 5.00pm: Monday-to-Friday) to discuss their options. In all cases the student’s options will be offered to them after the teacher’s report has been submitted and reviewed by the Principal of Therapy Training School. In some, but not all situations, in order to try once again to achieve their diploma, a student may be able to attend a future training course after paying a slightly reduced fee.

e. In order to be eligible to pass a course, a student must be prepared to attend for the full duration of the course and to give and receive all of the techniques required on the practical. Courses start at 10.00am and are finished at 5.00pm. Please do not request to leave early or to omit any part of the practical coursework (unless previously discussed and agreed in writing prior to attending the course).

f. On all courses there will be a break for lunch which will be 45-60 minutes at the teacher’s discretion. The opportunity for refreshment and reflection of the activities of the morning is an important part of all courses. Please do not request a shorter break as the teacher also requires to rest and eat lunch. If leaving the training venue for lunch, students must return at the previously agreed time in order to fully participate with the activities of the afternoon.

g. Therapy Training School operates a policy of Zero Tolerance. Any student whose behaviour is judged by the teacher to be disruptive or offensive will be instructed to leave the class.

14. Late arrival

If, due to unforeseen circumstances you find that you may be arriving late for a course then you should contact the trainer IMMEDIATELY. You must make contact before 10.00am (the start time for the course). If you arrive any later than 30 minutes after the start time then you may not be able to fully participate with the course (though you may observe training in the morning and participate in the afternoon if practical) and may require to attend a future training date where a small discount may be available. This is entirely at the discretion of Therapy Training School.

Lateness can often be avoided by checking the route to the venue well in advance and researching alternative routes if delays seem likely. Students are required to make themselves aware of any scheduled disruptions to road or rail transport and to make alternative arrangements as/if required, in order to ensure that they can arrive at the training venue in good time before the start of their course on each day.

Please note: If a student does not both deliver and receive all of the practical techniques stipulated in their training manual, they will not pass their practical training. Even if they have completed and passed the theory test, they will not be eligible to achieve a pass, nor be awarded a diploma.

15. Permissible use of training and training materials

Therapy Training School offers practitioner training courses to students to provide them with the skills for delivering therapy. Our courses are not intended to permit students to deliver training themselves. All course materials are intended for reference purposes when delivering therapy. Unauthorised copying, distribution or other use of training materials will be seen as a serious breach of copyright.

Any person who wishes to deliver training themselves of the therapy they have contracted to learn with Therapy Training School, is obligated to inform us of this prior to booking their course.

16. Copyright

All copyright and other intellectual copyrights of all printed or electronic training materials are owned by (or licensed by) Therapy Training School. Copying, adaptation or other use of all or any part of these materials without the express, written permission of Therapy Training School is prohibited. We have a strict policy of prosecuting any and all infringements.

17. Photographing or videoing (with i-phone, tablet or any other device)

Students are NOT PERMITTED to take pictures or to film fellow students (or procedures) on any courses.

18. Guarantees

Therapy Training School guarantees to respond to all enquiries in a timely manner. Complaints procedure:

By phone: +44 (0)845 226 3132. We cordially invite you to register any complaint verbally in the first instance.

By e-mail: fao: Karen Hemmings, Principal: complaints@therapytrainingschool.com

By letter: fao: Karen Hemmings, Principal, Therapy Training School, 96 Church Road, Blurton, Stoke-on-Trent, Staffordshire, ST3 3BB